![]() About usGelli Baff distribution is handled worldwide by www.TheInThing.com All UK & European sales are currently handled by our UK office. We have appointed distributors in the following territories US - http://www.plasmarttoys.com/ Australia - http://www.modernbrands.com.au We are always interested in listening to forward thinking distribution companies re potential distribution in Europe & beyond. Please click here for more information Our Vision www.TheInThing.com www.iwantiwant.com Our product focussed websites
Our postal address Frequently asked questionsIs your site secure? All personal details and credit card numbers are protected using 128 bit encryption and stored on a secure server. This ensures complete security and peace of mind. When entering your credit card details you will see a small padlock in the bottom of your browser window. What cards are accepted? At checkout you are transferred to the Sagepay Secure Payment Page where they accept the following cards What postage do you charge? Delivery from gellibaff.co.uk is based on actual postage rate. Order before 12noon and we will despatch the very same day. We do rely on 3rd parties for delivery and in over 99% of cases this is done next working day. Unfortunately we can’t be held responsible in any circumstance for the parcel not arriving next day or arriving late.Please allow 3 working days for your order to be delivered. Where do you deliver? We ship to quite a number of places, each with different scales of postage and we charge only the cost to us. When checking out you will be given the postage based on the country the products are being delivered to. I have a problem with my order! If you have received your Gelli Baff order and are not satisfied with the product in any way, please click here to email If you have not received your Gelli Baff delivery please telephone: 0845 345 4903 or click here to email How do I order by phone? If you wish to place your order by phone, Monday to Friday 9:00am to 5:30pm, please call 0845 345 4903 Returns PolicyPlease note: Unfortunately we cannot accept returns on open packs of Gelli Baff. Faulty goods All returns must be authorised and have a valid return number. If an item is received back without a returns number a £4.95 charge may be applied for the extra administration involved in handling your return. Please note: you will be responsible for all item or items until they reach us; we can’t be held responsible for missing / lost items that you return back to us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail Recorded Delivery. We can not refund items on occasions where the customer was not present at the delivery address and the courier (usually Royal Mail) has held the goods locally for your collection. In these cases we can't refund goods that you haven't been to collect until the goods are returned to our warehouse. Once the goods have been returned to us by our carrier we will refund your card for the amount paid less the cost to post the items out, this charge is £3.50. Please email us for a returns code Customer services. Your Details and Our Privacy PolicyWe may occasionally send an email to you about products similar to this but we do not pass your details to any other third party companies, ever. Not in a million years. TV AdvertisingWe regularly advertise most of our products on childrens TV stations such as Nickelodeon, Nick Replay, Nicktoons, Cartoon Network, Boomerang & Jetix. To view our other TV advertised lines please click here Website Terms & ConditionsBy accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. We reserve the right to amend these terms and conditions at any time. Please check the terms and conditions before placing any orders in case these may have been amended. We always try to ensure that our images, text, descriptions and pricing are correct. Unfortunately from time to time we may get it wrong, if we do, we reserve the right to amend, remove or suspend any genuine errors from the website. We also reserve the right to amend, refuse or cancel any transaction at any stage of the order process. This website is provided solely for your personal use and is not to be used for any other commercial purpose apart from the use that it has been specifically designed for. All information and material featured on it, whether it is image or text, is protected by trademark, copyright or other intellectual property rights. You may download, electronically print or copy any of it for your sole personal use; use of any text or image for commercial/business purposes is strictly forbidden without prior written permission from us. It is forbidden to send through or to transmit to our website any threatening, obscene, defamatory, harmful, pornographic or distressing material that could or would infringe on the rights of others. Your customer statutory rights are unaffected.
|